Being able to contact your shared website hosting supplier any time you have any questions or experience any issues is quite important and how fast they'll respond and take action is often essential, especially if your site is business-oriented, as more downtime could mean losing prospective customers. The support solutions are usually a quick way to identify actual providers from resellers. The latter usually reply just to e-mails or support tickets and you'll need to wait for a whole day or longer so as to receive a response. When your issue needs a couple of responses, you'll end up losing several days so as to have a simple problem resolved. When you use an authentic and trustworthy website hosting company, you'll be in a position to connect with the support anytime and get a timely response whatever the problem or your question is - pre-sales, customer or tech one.

24/7 Customer Support in Shared Website Hosting

Our Linux shared website hosting come with 24/7/365 pre-sales, customer and technical support, so no matter if you're inquiring about our solutions before you make an order or you are an existing client and you have any question or a difficulty, you will be able to contact us anytime, including weekends and holidays. We have numerous channels to get in touch with us - several telephone lines around the world for your convenience as well as live chat support for pre-sales, billing and basic questions; email messages and support tickets for more technical matters or any troubles that need extra time to research and resolve. In contrast to many other website hosting service providers, our trouble tickets feature a guaranteed maximum reply time of just one hour, so regardless of what your trouble is, it'll be resolved on time and you won't waste days in order to get something fixed.

24/7 Customer Support in Semi-dedicated Servers

Regardless of the semi-dedicated server that you select, you'll be able to benefit from our 24/7 technical support services even on official holidays. All your web sites will be available all of the time and so will we. With plenty of connection options, you can pick the easiest method to get in touch with us and inquire about our services if you do not have an account yet, or get assistance in case you are already our customer. You will be able to call us, start a chat with a live representative, send an email message or open a support ticket from the Help section of your Hepsia website hosting Control Panel. The previous two options come with a one-hour reply time warranty, although it hardly ever takes over 20 mins to get assistance no matter the nature of the problem. Using our customer and technical support services, we'll be available for you when you need us, not several days later.

24/7 Customer Support in VPS Servers

Each VPS server plan that we provide comes with 24/7 customer and tech support, which means that if you encounter any trouble with the pre-installed software on your machine or you have any kind of pre-sales or basic questions, you will be able to contact us at any time, even holidays and weekends. For your benefit, we offer different means of communication - telephone support with a couple of local numbers internationally, live chat, e-mail messages plus a ticketing system, which is accessible through the VPS billing Control Panel. The last two options are intended for time-consuming or more complicated tech issues since it will be easier to monitor what's going on. The maximum warranted reply time for all of the email messages and tickets is 60 minutes, but it rarely takes that long to get support. If you obtain the Managed Services upgrade that we supply, our administrators will also support you with any third-party software difficulties.

24/7 Customer Support in Dedicated Servers

All the dedicated server packages that we provide feature 24/7 support through several methods of communication and with a 1-hour maximum reply time warranty. If you want to learn more about the plans or you have various billing or general questions, you'll be able to phone one of the local numbers we have globally or you can use our live chat support and speak with a live representative. For solely technical matters which require the help of a tech support person or an administrator, you can open a ticket from your billing Control Panel or you can send an email, because these channels are more appropriate to track a certain problem. The reply time for them rarely exceeds half an hour, so that you can forget about waiting for a whole day to receive help. Our support service is available for any server-related issues, including the pre-installed software. If you want support for third-party applications, you may consider ordering the Managed Services upgrade that we offer with all of the packages.