There are a handful of ways in which you can contact the hosting company whose services you’re using, but the one that you will always find no matter which company you choose is a trouble ticket system. This is the easiest method of communication for several reasons. In the event that no technical support staff representative is free at the moment and they are all occupied, a telephone call may not be responded to, but a ticket will always hit home. You can also copy ‘n’ paste large pieces of info without needing to worry about spelling mistakes, and if a particular issue needs more time to be sorted out or a number of replies have to be exchanged, all the info will be in the very same location, so either party can always follow the steps taken by the other one. The drawback of using tickets to get in touch with your hosting provider is that they’re often separate from the web hosting platform, which suggests that if you have to provide information or to follow guidelines, you’ll need to use at least two separate admin consoles and this number can rise in case you wish to manage multiple domains. Additionally, a lot of hosting providers respond to tickets after a couple of hours, or even once in every 24 hours, and for you as a client, this means wasted time while waiting around for a reply.

Integrated Ticketing System in Shared Website Hosting

With a shared website hosting from us, you won’t ever need to log out of your account. Our ticketing system is built into the Hepsia Control Panel, which is used to manage your entire Internet presence. You can seamlessly access any trouble ticket while you’re browsing through your website files or changing different settings. The ticketing system is being closely monitored 24/7 by our help desk support staff members and the ticket response time is maximum one hour, but it seldom takes more than 20 minutes to get assistance. In contrast to certain companies, we do not charge more for using the ticketing system, so you can get in touch with us as often as you like and request info regarding any technical or billing problem. You can also see a variety of help articles, which will help you resolve the most commonly confronted problems on your own.

Integrated Ticketing System in Semi-dedicated Servers

We think that it’s far more efficient to manage everything in one place, so we have integrated a trouble ticket system into the custom-developed Hepsia Control Panel, which comes with each single semi-dedicated server account. This will enable you to handle the communication with our tech support team along with your hosted content, which implies that you will not need to remember an additional logon name for a different interface. You’ll be able to send a new ticket or to track the status of an old one with less than a few clicks while you’re browsing the content within your account. Moreover, you can look through older tickets using a smart search box or take a look at applicable FAQ articles, which include solutions to commonly met difficulties. The integrated trouble ticket system is monitored 24-7-365 with the maximum ticket response time being just 1 hour, so there will always be somebody to help you.