If you are a website owner, a problem might always show up and it does not automatically need to be associated with the hosting service. For example, something could go wrong when you bring a web-based application up to date or some critical data can be modified or erased unintentionally. Irrespective of what the nature of the problem might be, you’ll need to get in touch with the respective tech support team and request them to restore a backup or to assist you in dealing with the problem that you are experiencing. How timely they’ll do it will predetermine the period of time that your sites will be inaccessible. For particular sites like community sites or web shops, a frequent downtime duration too often means losing customers and cash. With that said, it is of paramount importance that you use the services of a company that offers not only a very good customer service, but also a prompt one.

One-Hour Response Guarantee in Shared Website Hosting

In case you’re using one of our Linux shared website hosting and you’ve got a question or chance upon some predicament, you can touch base with us 24-7 by submitting a support ticket or by sending an e-mail and we promise that you will have a response in no more than 60 minutes. If the issue can be sorted out, we’ll do it before we get back to you, while in case there is something that you need to do on your end, we will provide you with all the needed details – what settings to check, what possible solutions to try out, etc. Normally, you’ll receive an answer within maximum half an hour, which suggests that waiting for hours and hours on end or even for more than a day to obtain assistance is something out of the question. Our 60-minute reply guarantee applies to any query that you may have – technical, general or billing.

One-Hour Response Guarantee in Semi-dedicated Servers

With a semi-dedicated server package from us, you can take advantage of our extremely fast support services. You will receive a response to any trouble ticket posted from the web hosting Control Panel or email sent to our customer and tech support staff in no more than sixty minutes. The response time is guaranteed and it is valid irrespective of the matter – billing or technical. It often takes far less time to investigate and sort out a problem. We will supply you with more details in case the solution entails something that has to be done on your end. In case you touch base with us during official holidays or weekends, the response time will be exactly the same and given the fact that our support staff is on duty around the clock, you’ll get timely assistance for virtually any technical, general or billing issue irrespective of the hour at which you contact us.