If you have ever had a shared website hosting account in the past or you have dealt with any kind of online service, you're probably well aware from your personal experience that for many things it's better to talk to a live person over the phone instead of exchange tickets or emails. In order to find out more about a service before you decide to buy it or in case something small needs to be done, for instance, it is really much easier and a lot faster to get it done in real time. If you can talk with representatives by phone, it's very likely that you're working with an actual web hosting supplier, not a reseller. The level of support that you'll get over the phone may differ between different suppliers - from general matters to professional technical support. Usually the majority of providers supply pre-sales assistance and 1st level phone support, while more complex technical issues are managed through electronic mail and / or tickets.

Phone Support in Shared Website Hosting

We believe that being able to talk to a live consultant is very important, so we have 3 support lines around the globe (Australia, USA and UK) and you're able to reach us over the phone for fourteen hours every day. If you consider purchasing one of our Linux shared website hosting, for instance, you can give us a call and find out more about our services before you order so as to be sure that we cover all the system requirements for your web sites. Following the purchase, you will be able to call us about any kind of sales and billing difficulties you may experience, or get any type of general or basic tech information that you need. We've tried to find the balance between telephone and ticket support, so for solely technical issues you have to use our ticketing system, which will help you monitor the communication together with any new developments in the resolution of the issue.

Phone Support in Semi-dedicated Servers

Every time you need more info about the Linux semi-dedicated servers that we provide, you're able to call any of the three support lines that we have around the globe - in the United States, the UK and Australia. By doing this, you will be able to check ahead of time whether our solutions will be suitable for your sites. In case you are already our customer and you've got a semi-dedicated account, you can contact us over the phone for 14 hours a day about any billing or common issues. For entirely technical problems you'll be able to take advantage of our ticketing system in order to get in touch with our tech support as sometroubles simply require longer time to be resolved, but we will help you on the phone with lots of minor technical issues as well, saving you efforts and time.